Support
Answers to common questions, and how to reach us.
How does syncing between two phones work?
When family sync is on, every feed, nap, nappy and note is saved to your private family space and appears on the other phone within seconds. The live sleep timer is shared too, so either of you can stop it.
If a phone is offline, it keeps logging and catches up when it's back online. If something looks out of date, check the sync status at the top of the home screen, and make sure both phones have a connection.
How do I invite my partner?
On the phone that already has your family, go to More → Invite your partner. The app shows an 8-character code. Your partner installs Naps & Notes, taps "Joining your partner instead?" and types the code in. If their phone is already set up, they can use Settings → Join with an invite code.
Each code works once and expires after 24 hours. If it has expired, just make a new one.
How do I delete my data?
To delete everything, go to Settings → Delete my family's data. It permanently deletes your baby's profile, every log and every memory photo, for everyone in the family. To clear just this phone, use Settings → Start over.
No longer have the app? Email us at the address below and we'll delete your family space for you, after confirming you're a member of that family. Our privacy policy has the details.
Is Naps & Notes coming to Android?
Yes. The Android version is in testing now, and you can try it before it launches. Join the Android beta.
Can I ask the app medical questions?
Ask Naps & Notes can answer questions about your own logs and point you to guidance, but it is not medical advice. If you're worried about your baby, speak to your GP, health visitor or pharmacist.
In an emergency, call your local emergency number (999 in the UK), or 111 in the UK for urgent advice.
Contact us
Email hello@napsandnotes.com. We aim to reply within two working days.