Support
Answers to common questions, and how to reach us.
How does syncing between two phones work?
When family sync is on, every feed, nap, nappy and note is saved to your private family space and appears on the other phone within seconds. The live sleep timer is shared too, so either of you can stop it.
If a phone is offline, it keeps logging and catches up when it's back online. If something looks out of date, check the sync status at the top of the home screen, and make sure both phones have a connection.
How do I invite my partner?
On the phone that already has your family, go to More → Invite your partner. The app shows an 8-character code. Your partner installs Naps & Notes, taps "Joining your partner instead?" and types the code in. If their phone is already set up, they can use Settings → Join with an invite code.
Each code works once and expires after 24 hours. If it has expired, just make a new one.
How do I delete my data?
To clear this phone, go to Settings and remove the baby and all logs. Deleting the app also removes its local data.
To delete your whole family space from our servers, including memory photos, email us at the address below. We'll confirm you're a member of that family, then delete it. Our privacy policy has the details.
Is Naps & Notes coming to Android?
Yes. We're launching on iPhone first, and Android is next. We don't have a date yet. Join the waitlist and we'll email you when it's ready.
Can I ask the app medical questions?
Ask Naps & Notes can answer questions about your own logs and point you to guidance, but it is not medical advice. If you're worried about your baby, speak to your GP, health visitor or pharmacist.
In an emergency call 999, or 111 for urgent advice.
Contact us
Email hello@napsandnotes.com. We're based in Belfast and aim to reply within two working days.
Post: Taiwo Afonja t/a Naps & Notes, Ground Floor, Gallery Building, 65-69 Dublin Rd, Belfast BT2 7HG, United Kingdom